This one-day course links transactions to financial statements and decision-making to reported results. Participants focus on externally reported financial statements and discuss the relevance of this information to internal usage. Using this form, participants examine the effects of various kinds of decisions that must be made and their impact on the operating and financial measures.

This program lends itself well to customization as our facilitator can work with the organizational financial statements as a basis for discussion in the session.

Change Management

This session focuses on the change management model outlined in the book Switch by Chip Heath and Dan Heath. The model is presented as a tool to approach change in the organization and the environment. Additionally there is an assessment tool which can be included to provide further insight into how each individual approaches change.

Change Management – Managing People through Change, Business Model or Mental Model?

Few leaders realize the impact they have on those around them in bringing about successful change.

During this session participants explore:

• The limitations they place on themselves in succeeding in change
• The 7 steps to changing their own and other people’s minds
• The balance between business model and mental model in change management
• The critical role of emotional intelligence (EQ) in leading change

Conflict Management: Embracing Differences for Achieving Better Results

Conflict is inevitable in organizations. Differing ideas, approaches, expectations, and opinions often lead to on-going conflict, strained relationships, decline in performance, and project derailment. What many leaders and organizations fail to grasp is that not all conflict is negative, painful or unpleasant. Harnessing the power of conflict can and should become a competitive advantage for organizations.

This session provides an approach to conflict resolution that emphasizes long-term relationships and lasting agreements. Using either a self or 360-degree assessment instrument, participants are able to assess the behaviors they typically display when faced with conflict and learn strategies for successfully modifying their behaviors for increased effectiveness.

Conflict Management – Building Conflict Competent Teams

Successful teams know that conflict is not to be avoided but embraced and explored. Conflict often results in new, previously unimagined opportunities, solutions and results.

This session provides team members with the skills to engage in the inevitable conflicts and develop conflict competence.

The ability to think critically has become a core management competency. “Strategizing” is no longer an activity reserved for only an elite group of top executives and strategic planners. Through the discovery and cultivation of their talents as critical thinkers and strategic leaders, participants will leave this program armed with the knowledge, skills, and tools needed translate ideas into sustainable competitive advantage.

This workshop will illustrate fundamental concepts in critical thinking; including asking the most relevant questions, sorting through information, reasoning from information provided and focusing on the most reliable and trustworthy solutions.

Customer service excellence is not just a matter of telling employees to “be nice to customers and smile.” Consistent excellent service is rare because it takes real commitment to make excellence business as usual. It is the responsibility of the entire organization. Using the Loyalty-Profit Chain developed by Harvard Business School as a platform, this session guides participants through the development of a Service Philosophy, Service Standards, and a Service Excellence Model, which looks at service “though the lens of the customer.” The service process is then flow charted, using a tool called the Service Map.

The session focuses on the value of high-quality decisions and creative problem solving in leaders. Included in the session is an assessment tool that reveals the participants’ style for problem solving and decision making. During the debrief of the assessments, the facilitator leads a discussion around the effectiveness of the different approaches and the situations that might call for an alternate solution.

One of the challenges for managers and leaders is setting and attaining goals. With multiple distractions and many forces competing for time, it becomes paramount to be able to set and achieve goals to drive the department and the company forward.

In this session, participants consider why goals are important, how to set achievable goals and ways to measure progress towards those goals.

This class provides insights about how to produce high quality work at low costs, deliver quickly, and thereby generate great demand with high profit margins.

The components of the session include,

• Process Analysis: How to use Flow Chart Methods
• Supply Chain Management
• Breakeven Analysis
• Scoring Methods and Benchmarking
• Product Design: Innovation vs. Imitation (Products/Processes)
• Managing Quality

The goal of the session is to enhance business processes and supply chains for increased profit (long and short-term); and to insure sustainability of competitive effectiveness.

In the current environment, managers and leaders are faced with the ethical implications of their decisions. The landscape of the business world requires that leaders understand the impact of decisions on the company, the customers, the employees, the community, the environment – and often beyond.

This session provides an opportunity for participants to discuss the complexity of ethical behavior and decision-making in business.

Few executives reach their full performance potential. This is NOT because they lack the mechanical capabilities or business acumen but that they have yet to acknowledge their full leadership talents. During this session, participants will build their communication skills to deliver and make productive contributions and be identified as a high potential employee. Helping good leaders become great is the most valuable investment in a business career.

This program allows executives and senior managers to build on their natural talents and better manage the vulnerabilities and challenges. The program includes Myers-Briggs Type Instrument feedback, videotaped presentations, practice sessions and on-the-spot feedback. Developing communication techniques for executive style, presence, and power benefits professionals at all levels.

This workshop is delivered in two consecutive parts. The first part of the workshop covers fundamentals of financial accounting, including the conceptual framework of accounting, financial statements, and current topics in financial accounting. The second part of the workshop covers managerial accounting concepts and applications, including capital budgets, operating budgets, and performance measurement.

If you want to know how a company is doing, the first place to look is at the numbers. This workshop is appropriate for anyone who wants to enhance their understanding of internal and external accounting information generated by their company. At the conclusion of this module, participants will have a better understanding of how to interpret accounting information and of how accounting information is used to make decisions that affect the future operations of the company.

Our first reaction is to want to eliminate conflict and minimize disruption. We want our businesses to run smoothly, with agreeable people following mutually beneficial processes. Yet, very few of us exist in that perfect world of professional utopia. But that’s not all bad, because it can work to your advantage.

The Crummer School conflict management training program has been designed precisely to show you why – and how.

Got Conflict?

Of course you do. Conflict is inevitable in organizations. It stems from a variety of sources, such as:

• Differing ideas
• Disparate approaches
• Unclear expectations
• Immovable opinions
• Long-held beliefs

What’s most important, however, is what you and other leaders do when faced with struggles among your teams and stakeholders. Left unchecked, conflict leads to ongoing disagreement, strained relationships, declining performance, and, in the most extreme cases, complete project derailment.

This one-day program, held onsite at Rollins College, will teach you what today’s most successful leaders and organizations already know: that not all conflict is negative, painful or unpleasant. There are ways to leverage conflict so that it becomes a powerful force for innovation and thought leadership.

This session readies participants to return to the workplace with an understanding of the project management discipline and will be armed with a “survival guide” of tools and tactics to tackle their next project management opportunity. Whether called upon to be the manager of the project or a participant on the project team, participants will have greater understanding, confidence and appreciation for how to see a project from start to finish.

Learning objectives include:

• Identifying project scope and dealing with scope creep
• Addressing accountability without formal authority
• Building a project team and keeping it together
• Managing the project and current workload
• Metrics and measurements for projects

During this session, participants learn ways to translate the performance management process into concrete and actionable steps that will achieve results through enhanced performance.

Leaders learn how to better manage employee performance through:

• Planning – setting expectations and goals
• Monitoring – consistently measuring performance and providing ongoing feedback
• Developing – increasing the capacity of employees to perform
• Rating – evaluating performance against standards
• Rewarding – recognizing employees for performance

Many of the sessions above include additional tools for the participants to reinforce the classroom learning and facilitation. From individual assessments, such as the MBTI and DiSC Profile, to Harvard cases or articles, our facilitators choose assessments and tools that support the learning outcomes for the participants and the session. Each is designed to enhance the classroom experience and add value to the program session.